11. Schedules, connecting flights, passenger rights, and flight detours or aircraft replacements.
The Passenger has the right to know the exact time scheduled for the departure and arrival of the flight at the time of booking. In the event that FlyValan modifies the departure time, it must inform the Passenger of this circumstance with appropriate advance notice. The company will not be responsible for any damages in the event that it is unable to deliver the notification of said change due to the Passenger entering his/her personal contact information incorrectly.
11.2 Connecting flights
In the event that the Passenger purchases two or more flights with the purpose of using them as connecting flights, he/she will be solely responsible for calculating the necessary time to collect the baggage from the first flight, check it in again, go through security and passport control, and arrive at the departure gate of the second and/or following flight.
11.3 Passenger rights
If your flight is canceled or severely delayed, or if you are denied boarding on a flight for which you have a valid reservation, you will have certain rights in accordance with (EC) Regulation No. 261/2004 of the European Parliament and European Council.
In the event that any of the circumstances outlined in the previous paragraph occur and FlyValan must provide compensation and/or reimbursement, it is obligatory to present the reservation or ticket to confirm the right to receive the aforementioned amounts.
11.4 Flight detours or aircraft replacements
In the event that it is necessary to make a flight detour or replace the aircraft, FlyValan will assume the responsibility, itself or through third parties, to ensure that the Passenger arrives at the Flight’s original destination. FlyValan will always provide information on the identity of the flight’s operating airline.