10. Right of the Carrier to deny carriage to Passengers and carriage restrictions

10.1 Right of the Carrier to deny carriage to Passengers

The Carrier reserves the right to deny, at any time, the carriage to a Passenger who holds a Ticket if, in the opinion of the Carrier:

  • Reasoned grounds exist, in the interest of public security.
  • It is necessary to comply with the applicable laws or rules in a country of origin or destination.
  • It is advisable as a result of the conduct, state, age or mental or physical condition of the Passenger.
  • It is a measure necessary to avoid damage, discomfort or serious inconveniences to other Passengers or the crew.
  • It is necessary and advisable because the Passenger has previously and repeatedly breached the rules of the Carrier.
  • The Passenger has furnished the Carrier with any illegal document, expired, reported as lost or stolen, presumed false and that contains modifications or alterations of any type not made by the Carrier. In these cases, the Carrier reserves the right to retain such documents.
  • The person who shows up at the check-in counter of the Carrier is not the holder of the Ticket. In this case, the Carrier reserves the right to retain such Ticket.
  • The Passenger was unable to accredit payment of the entirety of the Ticket, or has requested the cancellation of the charge on the card used to pay for it.
  • The Passenger does not have the required travel documentation pursuant to Paragraphs 8.1 and 11.2 of these terms and conditions.

10.2 Carriage restrictions

Pregnant women:

  • the Carrier accepts the carriage of pregnant women through the 27th week of pregnancy (inclusive) without the need to provide any medical certificate. When the trip takes place between the 28th and 35th week of the pregnancy (inclusive), it will be necessary to furnish the original medical permission slip confirming fitness to fly, which must also contain the validity period, board number and signature of the physician. Women in their 36th week or later of pregnancy will not be allowed to fly.


  • Children under the age of 12 years can only travel if accompanied by their father, mother, legal guardian or a responsible adult aged 16 or over included on the same booking. Accompaniment and special services are NOT available. Children over the age of 12 years may travel alone except on flights out of Italian airports, where children must be over 14 years to travel alone. Babies that are less than 7 days old cannot be admitted on board. Children from 7 days to 2 years old (“Infant”) will travel in their mother or father’s lap, without the possibility to bring any additional seat or cradle (notwithstanding the provisions of section 6.9 of these conditions). Infant should pay one sole amount per flight that can be found in our service fees. No extra seats may be booked for Infants. Infants do not qualify for any baggage allowance. If the Infant reaches the age of 2 years prior to the return journey they must pay the applicable fare, taxes, fees and charges for that part of the journey.
  • Passengers below the age of 18, regardless of age or whether they are traveling alone or accompanied, must show their own identity document for any flight within the EU/Schengen Area (including domestic flights) and a valid passport for any other flight, without prejudice to that stated in section 8 of these Terms and Conditions.
  • Minors over the age of 14 will only be accepted on board when they are in possession of an identity document or valid passport in their own name. Minors of 12 years of age must also have a passport or identity document.
  • We reserve the right to cancel your reservation without refund and to deny you boarding if you do not comply with the above infant, children & minors requirements.

Passengers with illnesses and infections:

  • The Carrier will not accept Passengers suffering or who may be suffering from serious infectious diseases or about which the health authorities have decreed an official alert, such as serious respiratory infections, virosis, tuberculosis or pneumonia.