1. General Conditions of Carriage

What particular expressions mean in these conditions.

«We, us, our» – FlyValan, FlyCompass.

«You, your» – any person holding a ticket who is to be carried or is carried on an aircraft, except members of the crew, or, in relation to ticket refunds, the person who paid for the ticket. (See also the definition for passenger.)

«Agreed stopping places» – the places, except the place of departure and the place of destination, set out in your ticket or shown in our timetables as scheduled stopping places on your route.

«Airline designator code» – the two or three letters or the letter and number which identify particular carriers.

«Authorised agent» – a passenger sales agent who we have appointed to represent us in selling air transportation on our services.

«Ticket» means any valid document that gives the right to carriage, or its equivalent in non-printed form, including the electronic form, issued or authorised by the Carrier or its authorised agent.

«General Conditions of Carriage» or «Conditions» means the general conditions of the air carriage contract for Passengers and baggage.

«Chicago Convention» means the Civil Aviation Convention signed in Chicago on 7 December 1944.

«Montreal Convention» means the Convention for the unification of certain rules for International Carriage by Air signed in Montreal on 28 May 1999.

«Warsaw Convention» means the Convention for the unification of certain rules for International Carriage by Air, dated 12 October 1929.

«Special Drawing Rights or SDR» refers to a value whose equivalency is periodically established by the International Monetary Fund.

«Air Navigation Law or LNA» means Air Navigation Law 48/1960, June 21.

«Dangerous merchandise» includes all those articles or substances that, when carried by air, may pose a significant risk to health, safety or property, such as explosives, gases, flammable liquids or solids, poisonous, toxic or infectious substances, radioactive or corrosive substances.

«Passenger» refers to any person holding a Ticket, except those members of the operational aircrew.

«Royal Decree 1316/2001» refers to Royal Decree 1316/2001, 30 November, which regulates the granting of discounts in respect of fares for scheduled air and maritime carriage for residents of the Autonomous Regions of the Canary and Balearic Islands and the Cities of Ceuta and Melilla.

«Regulation (EC) No. 2027/97» means Council Regulation (EC) No. 2027/97, 9 October 1997, on air carrier liability with respect to the air carriage of passengers and baggage, amended by Regulation (EC) No. 889/2002 of the European Parliament and of the Council, of 13 May 2002.

«Regulation (EC) No. 261/2004» refers to Regulation (EC) No. 261/2004 of the European Parliament and of the Council of 11 February 2004, establishing common rules on compensation and assistance to passengers in the event of denied boarding and the cancellation or long delay of flights.

«Regulation (EC) No. 2111/2005» means Regulation (EC) No. 2111/2005 of the European Parliament and of the Council of 14 December 2005 on the establishment of a Community list of air carriers subject to an operating ban within the Community and on informing air transport passengers of the identity of the operating air carrier, and repealing Article 9 of Directive 2004/36/EC.

«Regulation (EC) No. 1107/2006» means Regulation (EC) No. 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.

«Regulation (EC) No. 1008/2008» means Regulation (EC) No. 1008/2008 of the European Parliament and of the Council of 24 September 2008 on common rules for the operation of air services in the Community.

«Regulation (EC) No. 185/2010» means Commission Regulation (EU) No. 185/2010 of 4 March 2010 laying down detailed measures for the implementation of the common basic standards on aviation security.

«Baggage Check» refers to the document that accredits the checking of baggage. This document includes the locator code for the checked baggage accrediting the ownership thereof, and facilitates recovery in the event of loss.

«Fare» refers to the prices expressed in euros or local currency that should be paid to the Carrier or its agents or other sellers of Tickets for the carriage of Passengers in air services and the conditions of application for such prices.

«Boarding Pass» refers to the document, other than the Ticket, that allows the Passenger to access the aircraft, and which may be obtained on the website http://www.flyvalan.com up to 2 hours and 30 minutes prior to the Flight, at the check-in counter or in the machines available for this purpose in the check-in terminals and at the counters 35 minutes prior to the Flight.

«Flight» refers to a Flight from a point of origin to a point of destination that has no scheduled stopovers along the way.

«Booking» means a booking made by the Passenger by which purchases one or several Tickets corresponding to flights operated by FlyValan and whichever additional services, to which an alphanumeric locator is assigned once the Booking has been confirmed by FlyValan in accordance with these Conditions of Carriage.

FLYVALAN S.R.L., hereinafter referred to as “Supplier”, a company duly incorporated under the law of Romania, having the registered address in Bucharest, 16 Mitr. Andrei Saguna, 1st District, registered with the Register of Companies under no. J40/8700/2017, having the sole registration code 37722230, duly represented by Alina SAFTA, a Romanian citizen, domiciled in Bucharest, 170A Sos. Garii Catelu, ap. 18,  3rd District, holder of the Identity Card series RR no. 853508, issued by SPCEP of 3rd District on 23.11.2001, CNP 2770620400023;

FLY COMPASS SERVICE S.R.L., hereinafter referred to as “Carrier”, a limited liability company incorporated under the laws of Romania whose registered office is at Strada Garlei, Nr. 1E, Bucharest, Romania, registered with the Bucharest Trade Registry under no. J40/12089/2016, Sole Registration Code (C.U.I.) 24481009.

FLYVALAN’s partner for payment processing gateway (e-commerce) is the company VALAN AIR S.R.L., having the legal address at 60/13, Dacia Bd., MD-2026 Chisinau, Republic of Moldova.